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Our-Promise

Our Promise | We Insure Things
đź’™ Partners-First Promise

When our partners win, you win.

We put our partners first—carriers, local businesses, and community groups—so you get better options, faster answers, and fewer surprises. That’s the We Insure Things way.

What “partners-first” means for you

More (and better) choices

Strong carrier relationships = more competitive quotes and coverage that fits, not just “what’s left.”

Faster resolutions

Because we collaborate early with underwriters and claims teams, your issues move quicker.

Honest guidance

We’ll tell you what’s covered, what’s not, and why—before you sign. No mystery monsters.

Local perks

We team with trusted shops—repairs, safety gear, inspections—so you save time and money.

Our promise (to you)

  • Put partnership before pressure. We recommend what serves your risk, not our commission.
  • Keep you informed. Plain-English explanations, proactive renewal reviews, and no last-minute surprises.
  • Be reachable. Real humans by phone, text, and email—plus self-service 24/7 for the basics.
  • Stand with you at claims time. We help you prepare, submit, and follow through—start to finish.
  • Protect your data. Security-first tools and need-to-know access only.

Service standards you can count on

≤ 1 business day Response to messages & quote requests
≤ 60 minutes Claims-time call-back for urgent losses
45+ days Renewal outreach before your policy expires
Anytime Online ID cards, certificates, and document access

Need something faster? Tell us. We’ll rally the monsters. 🧢👀

How partners-first works behind the scenes

  1. Clear goals. We align with you and our carrier partners on price, coverage, and timing.
  2. Clean submissions. Fewer back-and-forths = quicker, sharper quotes.
  3. Transparent trade-offs. If a lower price reduces coverage, we flag it in plain terms.
  4. Smooth handoffs. Claims, inspections, endorsements—we stay in the loop so you don’t chase updates.

Let’s make your insurance easy

Tell us what you need. We’ll bring the right partners to the table.

Quick answers

Do you work for one insurance company?

No. We’re an independent agency. We work with multiple carriers to find your best fit.

Is your promise a contract?

It’s a commitment to how we serve you, not a legal contract. Your policy and carrier terms control coverage.

What if I have a claim?

Call us first or your carrier’s hotline. We’ll help document, file, and follow up to keep things moving.

© We Insure Things. Service standards are targets and may vary with carrier requirements, state rules, or catastrophic events.